BOSS and BOCS Explained

The Bizcare “BOSS” system (I.e. Business Operations "Support" System) is by itself very generic in that it covers what we call the “back-office stuff”, we refer to these as the “Generic” procedures.

The Bizcare BOCS system (I.e. Business Operations "Control" System), which we refer to as the “Operations” procedures cover the activities a company does that is specific to “its being”; whereas the “Generic” types would be almost the same as any other company’s procedures regardless of their “being”!

Example - a Dentist needs to be good at pulling teeth but doesn’t need to know anything about bricklaying, as it is dentistry that justifies it’s “being”. However both the Dentist and the Bricklayer need someone handling the accounts, someone to answer the phone and file paperwork, human resources, etc. The same would apply to a garage, an engineering company, an estate agent, an accountancy firm, a solicitor/legal practice and so on. The BOCS “Operations” type are therefore what they do and how they do it to ensure consistent quality of their service processes or products being manufactured, assembled, processed or sold. The “BOSS” type covers all the back-office procedures that are usually missing in SME’s - even those with ISO:9001 who would definitely have their “Operations” procedures in place.

The “BOSS” procedures cover the Management Organisation Chart, Contracts of Employment and Job Descriptions, Administration (reception control, correspondence control and file system management, IT system management etc), Finance and Accounts, Human Resources (recruitment, training and staff appraisal, disciplinary procedures etc), and Sales and Marketing processes; + any other specific requirement like staff handbooks, drivers handbooks etc., depending upon the Client requirements and needs.

The Bizcare BOSS also comes totally integrated with the Business Software suite, forming the
Bizcare “BOSS” product range. A separate implementation guide is used to manage the Business
Solution software installation and commissioning on to a Client’s computer network - see the
drop-down tab on the "Product" button on left side panel and select "How we Work" for more detail.